Coronavirus in WHITEHAVEN
Essential news and updates for Whitehaven
Copeland Borough Council Update
We are committed to continuing to run key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. Mike Starkie, Elected Mayor of Copeland, has made a statement to the Copeland community.
Supporting our employees
Our Customer Services team is temporarily unavailable. Please note all Copeland offices are closed to the public and a wealth of information can be found on our website and through our social media channels.
We also have to insist that face-to-face contact with our Councillors is prohibited.
Support for businesses
For further information on the support available for Copeland's business sector affected by the Coronavirus pandemic, click here.
Support for residents
We recognise that people may be facing financial difficulties because of the impact of the coronavirus. Many people will be getting help from the Government if their work is having to close.
We'd ask everyone who can continue to pay their council tax to do so, as this helps pay for many of the services currently in demand such as health and social care.
However, if you are struggling to afford to pay, then we encourage you to contact us by emailing firstname.lastname@example.org.
There are ways we can help you. We can reduce the monthly payment by spreading the costs over 12 months, rather than 10, and you may also be entitled to help under the Council Tax Reduction Scheme.
Additionally, the Government has announced that some residents who are in receipt of support under the Council Tax Reduction Scheme will receive a further £150 off their bill for 2020/21. We are currently awaiting further instructions on how this discount will be implemented in Copeland.
Support for communities
Cumbria County Council has produced a new website dedicated to the community and voluntary response, including FAQs. You can also subscribe to a Copeland-specific newsletter to be kept up-to-date with information. For further details, click here.
We are co-ordinating groups who are helping their communities - please get in touch so we can make sure help reaches those who need it. For Northern Copeland (Distington to Seascale), contact James Young at email@example.com. For the area from Seascale to Millom, contact Jan Fotheringham at firstname.lastname@example.org.
Any individuals who want to volunteer help should contact supportcumbria.org.uk. The Cumbria Council for Voluntary Service has issued a guide for individuals who are volunteering with informal groups, and also has a wealth of information for the voluntary sector here.
Cumbria Community Foundation has launched a Cumbria Covid-19 Response Fund. For more information click here.
Copeland Community Fund is committed to supporting community and voluntary groups. For more information, click here.
Action With Communities in Cumbria has issued some advice for assisting people in the communitiy. For more information, click here.
If you are shopping for people who are self-isolating, family-isolating or social-distancing Cumbria Community Resillience Group has created some guidance. For more information click here.
The Cumbria Safeguarding Children partnership has a child-friendly message about coronavirus which may be useful if you, or anyone you know, has children who are worried about the current situation. For more information click here.
Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:
The Beacon Musuem and Portal, Whitehaven, are closed until further notice.
Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
Our garden waste collection service that was due to re-start on Monday, March 16 has also been postponed. Those who have paid for a second garden waste collection will receive a full refund.
Our Building Control team has adjusted the way it conducts site visits, and is restricting visits to two days per week (Tuesdays and Thursdays). For full details, please email email@example.com.
We are asking residents and businesses to contact our Planning department by email only, at firstname.lastname@example.org.
Our Housing, Council Tax, Business Rates and Benefits teams are currently unavailable by phone and can only respond to urgent queries via email at this time. You can contact departments directly via the list of email addresses at the bottom of this page, for urgent matters only.
Supporting homelessness and victims of domestic abuse
We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless or at risk of homelessness, you can call our team at any time on 01946 598300 and press option four and then one, or email email@example.com
Our Prevention and Crisis Support Officer works with those who have suffered domestic abuse or sexual exploitation, linking in with our Housing Options team, to provide emergency accommodation if necessary.
In addition to the role, we also provide emergency accommodation to those in need to ensure they have a safe place to stay. Working together with the Crime Prevention Officer, some of these properties have been expertly designed with extra security measures in place, making the victim and those with children feel safe. For more information on how we can help, call 01946 598300 and press option four and then one, or email firstname.lastname@example.org.
You can also contact the National Domestic Violence Helpline on 0808 2000 247 if you're a woman experiencing domestic abuse. You can talk confidentially to someone about your situation and to find out what your options are. If you are a man experiencing domestic abuse, you can contact the Men's Advice Line on 0808 801 0327. Please call 999 if you are in danger and need urgent help.
Distington Hall Crematorium
The Government has now introduced stricter measures on social distancing. Funerals are still permitted, but there is strict guidance that attendance should be minimal, ie immediate family only. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance.
We have a produced a newsletter to cover all the informationa and guidance on services at the crematoroum. To read it, click here.
We would like to thank funeral directors and celebrants for their continued support, and our residents for their understanding at this time.
We have been given the ability by the Cabinet Office to postpone the Whitehaven Central ward by-election that was due to take place on Thursday, March 26, and our Returning Officer has taken the decision due to the current climate. Candidates have been notified and notices will be placed at polling stations. Further information on a rescheduled date will be released when social distancing measures are lifted.
The Government has announced that all future elections have been postponed.
All council owned leisure centres run by the Better organisation are now closed until further notice. This includes Copeland Pool and Fitness Centre, Whitehaven Sports Centre and Cleator Moor Activity Centre. Memberships have been frozen during this time. For more information go to https://www.better.org.uk/
In a further effort to combat the spread of Coronavirus we will be closing all Copeland owned or managed play areas. As it is not yet known how long the virus can survive on surfaces, and we are all required to social distance, we want to ensure that we help prevent the spread of the virus by closing communal leisure areas and play equipment to the public.
Play areas that are already, or will be, closed in the next 24 hours include:
Kells Welfare (Whitehaven)
Castle Park (Whitehaven)
High St (Whitehaven)
Barfs Road (Distington)
East Rd (Lowca)
Ling Road (Egremont)
Brisco Mount (Egremont)
Moresby (Moresby Parks)
Jacktrees Road (Cleator Moor)
All play areas not on this list are not owned or managed by Copeland Council. Please contact your local town or parish council if you are concerned about a park or play area near you. Thank you for you for your patience and understanding during this time.
Some of our phone lines are impacted by the current nationwide technical difficulties. If you are unable to reach our services by phone, please use the direct email addresses below.
Customer Services – email@example.com
Homelessness and domestic abuse support – firstname.lastname@example.org
Council Tax – email@example.com
Business Rates - firstname.lastname@example.org
Benefits – email@example.com
Waste and recycling – firstname.lastname@example.org
Environmental Health – email@example.com
Distington Hall Crematorium – firstname.lastname@example.org
Parks and Open Spaces – email@example.com
Elections – firstname.lastname@example.org
Planning – email@example.com
Building Control – firstname.lastname@example.org
Communications – email@example.com
The Beacon Museum – firstname.lastname@example.org
Copeland Community Fund - email@example.com
Coronavirus related NEWS
Businesses who are still operating
Businesses across Whitehaven have largely closed due to government legislation meaning only essential businesses and services must operate. The following businesses are operating either full services or limited services but remain OPEN.
Food & Drink
Charcoal Grill Whitehaven - Delivery ONLY - 01946 328080
Kells High Road Convenience Store - Order Online - Deliveries available within 5 mile radius - Customers can place orders on bit.ly/HighRdStore or simply by clicking shop now button on Facebook : www.facebook.com/highrdstore/
Health & Medication
Whitehaven Late Night Pharmacy - Delivering medication for FREE - Whitehaven , Frizington, Cleator Moor, Cleator, Egremont, Disington .- Daily stocks of hand sanitiser (subject to availability) 01946 66555
Recruit Cumbria - Local recruitment agency - Looking for a new job or career? Email:
Cumbria Travel - Shops are closed but we have a team working from home Monday to Friday 9-5 - Shop numbers are same and on divert
Customers can message via Facebook or on the emails below:
Whitehaven: Workington: Carlisle:
WH Smith/ Whitehaven General Post Office Monday - Saturday 8:30 AM - 4:00 PM Closed Sundays and for lunch between 1:30PM and 2PM.
Mirehouse Post Office 9 AM - 3PM (Limited Services) and delivery services to 70+ and vulnerable people - 01946 693051